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Preventive
maintenance. |
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Preventive maintenance for all hardware products, once
or twice per year, according to the manufacturer
directives, is
Included in our MTSSA. |
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Allocated
response and repair time |
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With
our MTSSA, the response time desired by each
end-user, can be defined. Our technical personnel and
local technical representatives resources are
allocated in such a way so our response to be
within the designated time. |
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Spare
parts in stock and consumables availability |
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Our
MTSSA includes a list of spare parts in stock
for each hardware product covered under the
agreement. Quantities and types of spare parts
in stock are according to the manufacturer
specifications and directives. The production
capacity of end-users with a MTSSA is monitored
and consumables are always available. In case
that consumables consumption can not be monitored,
end-users with MTSSA have priority on obtaining
consumables in stock. |
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Service
packs and software updates at no charge
- Bug fixes |
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With
MTSSA you will receive any software updates and enhancements
released for your CubeIQ
software products at no additional cost. This ensures
that you have the latest product updates for your
organization. Also software bug fixes according
to severity is included, layered in three levels
of severability and response / repair time. |
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Technical
phone support |
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Our
MTSSA gives the ability to access CubeIQ software support experts,
who can answer your questions quickly and
provide the help you need to be successful. CubeIQ
offers standard access to our Customer Care
Center - C3, with software support engineers
available from 09:00 to 17:00 (GMT+2:00),
Monday through Friday.
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Software
updates at a significant discount
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Significant price discounts on CubeIQ's software
upgrades are provided with each MTSSA.
This includes new releases, new versions and
next-level product enhancements.
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Online
technical database
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Our
MTSSA also
includes access to an online database, which
offers software drivers, technical
notes, technical
tips and answers to frequently asked questions.
All the commercial available technical documentation
including installation guides, troubleshooting
- service manuals and user manuals are posted
for usage from the end-users technical staff. |
