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CubeIQ
Professional Services |
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Welcome
to
CubeIQ support and
maintenance services web
pages.
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CubeIQ Support and
Maintenance
Services
Specifications. |
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CubeIQ's
Maintenance and Technical Support Services Agreement
- MTSSA is
delivered according to the following specifications:
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Annual - 12 month period.
Multi-year contracts as option. |
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Business hours: 5 days a week 8
hours per day duration of services (5x8). 5x12
and 7x24 as option. |
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Unlimited telephone support during
regular business hours. |
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Two (2), four (4) or six (6) hours response
time for hardware failures. |
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Three levels of severity with
four (4), eight (8) and twenty four (24) hours
response
time. Next commercial release for cosmetic
changes or low severity errors. |
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Commercially available updates and enhancements,
are provided free of charge
during the term of the agreement. This
includes new releases that may provide
corrections or enhancements to existing features
and new features developed according to the
internal product evolution path. |
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Preventive maintenance, allocated response and
repair time, spare parts in stock and
consumables availability. |
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Unlimited access to an on-line
technical database. |
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New software versions, new product
modules, optional product modules, upgrades to the
licensed level of number of users and custom
development are provided at a significant discount. |
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Automatic notification and shipment
of updates and enhancements to MTSSA
end-users
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Expert
international service and support. |
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CubeIQ
is committed to providing outstanding support for all of
its hardware products, software products and solutions,
no matter where they are installed around the globe. Our comprehensive services offering includes consulting,
integration and customization, project and program
management, onsite installation, software support and
training.
These offerings extend beyond traditional hardware
services and provide complete turnkey support solutions to our
customers. |
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Products
covered under an MTSSA. |
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All
CubeIQ products: hardware
in terms of terminal devices, individual machines or
machines in full production line,
commercially available software applications,
third party software applications, third party
application suites and custom made software
applications
and solutions furnished by CubeIQ
can be covered
under a MTSSA. |
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